Contact Us
If you encounter any difficulties with your order or require details regarding our products, rest assured that we are here to assist you. We recommend exploring our FAQ section provided below for swift resolutions. In case the information you seek is not found, kindly complete the form below with your inquiry, and we will promptly attend to your request.
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You can drop us an email to hello@theartchi.com
FAQ
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Where is my order?
Check your email: Shortly after your purchase, we sent you an email confirmation that includes your order details and a tracking number. Please search your inbox for an email from Artchi with the subject line "Order Confirmation."
If you can't find it. Please send us an email immediately! orders@theartchi.com
How long does it take to make the products?
The production time for our products varies depending on several factors, including the complexity of the item, current demand, and any customisation options you may have chosen. We strive to provide you with high-quality products, and we take the necessary time to ensure each item meets our standards.
It usually takes 2-5 days.
Can I order customised product?
Yes you can. If the product section allows you pick customisation, you can place the order according to instructions. We recommend to contact with our customer service. hello@theartchi.com
Can I cancel my order?
It may be canceled if the product has not dispatched yet or within 30 days of delivery. Please read our refund policy.